Privacy Policy
Effective Date: 31 July 2026
Privacy Policy for Orange Lifecare Ltd
At Orange Lifecare Ltd, we are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
Who We Are
Orange Lifecare Ltd is a domiciliary care provider delivering high-quality, person-centred care and support to adults in their own homes.
We are the Data Controller for the personal information we collect through this website and in connection with our care services.
Contact Details
Orange Lifecare Ltd
Email: info@orangelifecare.co.uk
Telephone: +447859906396
Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Postal address
- Information submitted through our contact or referral forms
- Recruitment information, including CVs and employment history
- Information relating to care enquiries
- Technical information such as IP address, browser type, device information and website usage through cookies
Where you become a client or receive our services, we may collect additional personal and special category information necessary to provide safe and effective care.
How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests
- Arrange assessments and provide care services
- Manage referrals
- Recruit employees and carers
- Improve our website and services
- Meet our legal and regulatory obligations
- Communicate important information relating to our services
We only process personal information where we have a lawful basis under UK data protection legislation.
Special Category Information
As a care provider, we may process health and other sensitive personal information where necessary to:
- Deliver safe care
- Protect the vital interests of clients
- Meet our legal obligations
- Comply with health and social care regulations
Such information is handled with strict confidentiality and appropriate security measures.
Sharing Your Information
We only share personal information where necessary and lawful. This may include:
- NHS organisations
- Local authorities
- GPs and other healthcare professionals
- The Care Quality Commission (CQC)
- Emergency services
- Professional advisers
- Trusted IT and service providers working on our behalf
We never sell your personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, loss or destruction. Access to personal information is restricted to authorised staff who require it to perform their duties.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory and contractual requirements. Care records are retained in accordance with applicable health and social care record retention guidance.
Cookies
Our website uses cookies to improve user experience and understand how visitors use our website.
Cookies may be used to:
- Ensure the website functions correctly
- Remember user preferences
- Analyse website traffic
- Improve website performance
You can control or disable cookies through your browser settings.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Request restriction of processing
- Object to certain processing activities
- Request transfer of your data where applicable
- Withdraw consent where processing relies on consent
To exercise your rights, please contact us using the details provided above.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. Any updates will be published on this page together with the revised effective date.
If you have any questions about this Privacy Policy or how Orange Lifecare Ltd processes your personal information, please contact us using the details provided above.